Increasing Revenue and Teamwork Through Collaborative Change

Within just three months, two teams, initially unwilling to sit next to each other in a room, shifted to a collective view of the patient care process and a self-sustaining program of innovation and improvement through collaborative change. Understand more about this team transformation here:

5 Steps to a Successful Customer Service Initiative

John DiJulius is the founder and CVO (Chief Visionary Officer) of The DiJulius Group, a consulting firm that works with companies to “Make Price Irrelevant”. Top organizations across the world use his philosophies and systems for creating world class service as part of what he calls a Customer Service Revolution. 

After years of researching the best customer service companies in the world, he has solved the mystery of why companies like Disney can get 50,000 employees to deliver legendary customer service on a regular basis, while other companies or departments can struggle to get a team of 12 to be consistent.

John has outlined 5 steps to a successful customer service initiative: Read the entire article here.